Chatbot content writing
Do you have a chatbot project and already have a programmer but need a content writer? I create the content that your customer reads when interacting with your chatbot.
What I do:
– Map conversation flows
– Write conversation scripts
– Write question and answer pairs
– User research
– Chatbot strategy
* who is your audience? What do they want?
* what is the goal of your chatbot?
* what should your customer to do after using your chatbot?
* what are your success metrics?
– Help with tone and personality
* naming and avatars
– Setting confidence levels
– Analysing chatbot user data
* highlight content gaps
* improve content to meet customer needs
* measure chatbot performance
Chatbot writer training
I work with government departments and organisations to deliver chatbot writing best practice training.
I teach writers about:
– User intent
– Conversation flows
– Following digital style guides
– Formatting content for scanability
I create training materials specific to your organisation and to address any skills gaps you may have highlighted.
This training is usually done over video conferencing.