About

My job is to help you tell your story. I specialise in:

  • plain English copy for government, universities and businesses
  • writing chatbot scripts
  • training content writers in chatbot writing best practice

I have worked in digital content for over 20 years and niched in chatbot writing for the past 5 years.

I have written content across a wide range of topics, and for various government departments and organisations.

I have a Bachelor of Arts and Diploma of Editing and Publishing, and various courses in:

– UX writing essentials

– UX research

– UX experience

– Human-computer interaction

– UI design patterns

– Gestalt psychology and web design

– Introduction to IA

– Plain English writing

– Web design

My job is to make words perform, to tell a story and help you deliver content that informs and converts.